| Safety and Professionalism |
Safety and Professionalism
Professionalism:
| Always be alert, courteous, responsive, and tactful. |
| Wear your appropriate uniform while on duty, in order to be recognized as a staff member (matching polo shirts with HBRA STAFF logo are provided by the resort). |
| Say hello, introduce yourself, and ask to help anyone you don't recognize (new members and guests will arrive at the resort almost every day during the season). |
| Know your specific duties and be ready to be called upon at any time. |
| Make every effort to learn the names of resort members and guests, their family connections, and the names and ages of their children. |
| Make every effort to engage resort children in your scheduled activities (they may be shy at first). |
| Refrain from unnecessary visiting while on duty. |
| Do not use profanity at any time. |
| Try not to 'play favorites' with some resort children over the others. |
| Your personal activities and relationships -- on or off duty -- must not interfere with your performance as a counselor. |
| Direct all serious problems or complaints to your Manager. |
General Safety:
| You are responsible for the safety of everyone and everything in your sight. |
| You are responsible for maintaining a clean, safe and orderly area wherever you are on duty. |
| Never leave your assigned area unless you are relieved by another staff member, and you have briefed them on the situation there. Never turn the responsibility for your area over to a resort member or guest. |
| Be constantly vigilant and aware of dangerous actions and situations. |
| Enforce all safety rules. Be firm and consistent, right from the beginning of the season. Remember that you must also follow the rules you are enforcing. |
| Be prepared to react and follow emergency plans in any emergency. |
Pool Safety:
| Lifeguard the pool carefully and responsibly at all times. |
| Enforce all pool safety rules with professionalism. |
| A minimum of one counselor/lifeguard must be seated in a chair or standing near the edge of the pool, between the shallow and deep ends, whenever the pool area is open and occupied. |
| Never take your eyes off the pool when occupied. The scanning rate is 10 seconds. |
| No coaching, teaching, eating or reading while lifeguarding. |
| Be alert and ready for pool entry and rescue at all times. |
| Watch carefully for approaching storms. If you see lightning or hear thunder, clear the pool until at least 20 minutes after all discernable lightning and thunder has cleared the area. |
| Always maintain the chemical balance and condition of the pool water within Health Department standards and specifications. |
Beach Safety:
| There must always be 2 counselors on duty at the beach. This means that if one counselor is on the water, the other will be responsible for the shore area. |
| Never let anyone go out in a boat without an appropriate life jacket(s). |
| Always monitor who is out in a boat and where they are on the lake. |
| Resorters and guest may never operate a resort motorboat. Counselors or Manager only! |
| The weather on the lake changes constantly. Always watch for changes and potentially dangerous conditions. Be ready to act, and allow sufficient time to get all boats and people back to shore if necessary. |
| Maintain a good working relationship with the local Coast Guard. |
Emergency Action Plan:
| In the event of inclement weather, storms and/or lightning, CLEAR THE POOL IMMEDIATELY and ask everyone to leave the pool area. All staff members should be wearing shoes. Go to the beach area, bring up and moor all boats, and make sure that all boats are accounted for and everyone is off the water. Wait for the Manager to give the all clear to return to the pool after a weather-related incident. |
| In the event of an emergency, all staff members need to be prepared to respond quickly and appropriately. Failure to do so could result in a more serious or even fatal accident. Upon recognition of an emergency situation in the pool area, the counselor on duty should shout for the beach staff to call 911 using the boat house phone. If the emergency is in the beach area or on the water, one of the beach counselors should make the phone call for help (911), while the other beach counselor stays on the scene of the emergency. After making the 911 call, one counselor should run up to the main resort road in order to direct EMS to the scene. If all three counselors are involved in rescue and first aid efforts, a resorter should be sent to the road. Remember to remain calm and in control. Panic only breeds more panic in an emergency situation. |
| Make sure that all counselors and managers learn, understand and practice these procedures before the resort opens in June. Make sure that all first aid equipment and supplies are up-to-date and stored in easy to access, agreed upon locations at the pool, beach and clubhouse. Make sure to know where the nearest phones are to each activity, and test the phones to make sure they are in good working order. | |
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